Shipping policy

Shipping Information

At Trevora, we aim to make receiving your new furniture as convenient as possible.

Please review our shipping information below before placing your order.

Shipping Fee

We charge a flat standard shipping fee of $30.00 per order.

The applicable shipping fee will be displayed during checkout before your purchase is completed.

Order Processing Time

Our standard order processing time is 1–3 business days.

Orders are processed after payment confirmation and verification.

Processing times do not include weekends or applicable public holidays.

Shipping and Delivery Time

Our estimated shipping transit time is 3–6 business days after an order has been processed and shipped.

The estimated overall fulfillment timeline is therefore approximately 4–9 business days, consisting of:

Order processing: 1–3 business days
Shipping transit: 3–6 business days

Please note that these are estimates and actual delivery times may vary depending on the destination, carrier operations, weather conditions, and other circumstances beyond our control.

Shipping Address

Please make sure your shipping address, apartment or unit number, city, state, and ZIP code are accurate when placing your order.

Trevora is not responsible for delivery issues caused by incorrect or incomplete addresses provided by customers. If you notice an address error, please contact us immediately.

We will make reasonable efforts to update the address before the order is shipped, but changes cannot be guaranteed once fulfillment has begun.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

Please allow time for the carrier to update the tracking status.

If your tracking information has not updated for an extended period or your package appears delayed, please contact us for assistance.

Delivery of Furniture Products

Sofas and other furniture items may require special handling due to their size and weight.

Depending on the carrier and delivery service, delivery may be made to the shipping address or designated delivery location.

Customers should ensure that the delivery location is accessible and suitable for receiving the ordered furniture.

Please inspect your package upon arrival. If you notice visible damage, please document it with photographs and contact us promptly.

Shipping Delays

Although we work to meet our estimated delivery timelines, delays may occasionally occur due to severe weather, carrier disruptions, holidays, transportation issues, or other unexpected events.

If we become aware that an order cannot be shipped within the promised timeframe, we will notify you and provide the applicable options, including consenting to a revised shipping date or canceling the order for a refund, as required by applicable law.