Privacy policy

Introduction

At Trevora, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit trevora.us, make a purchase, or communicate with us.

By using our website, you acknowledge that you have read this Privacy Policy.

1. Information We Collect

Depending on how you interact with our website, we may collect the following categories of information:

Personal Information

Full name
Email address
Phone number
Billing address
Shipping address

Order and Transaction Information

Products purchased
Order details and purchase history
Payment status and transaction-related information

Payment card details are generally processed by our payment service providers rather than stored directly by Trevora.

Technical Information

IP address
Browser type and device information
Operating system
Website usage information
Pages visited and interactions with our website

Communication Information

When you contact us, we may collect the information you provide in your messages, including questions, requests, and customer support correspondence.

2. How We Use Your Information

We may use collected information for the following purposes:

Process and fulfill customer orders.
Arrange shipping and delivery.
Send order confirmations and shipping updates.
Respond to customer inquiries.
Process returns, refunds, and exchanges.
Maintain website functionality and security.
Detect and prevent fraudulent transactions.
Improve our products, services, and shopping experience.
Comply with applicable legal obligations.

We will not use your personal information for purposes materially different from those described here without providing appropriate notice or obtaining consent where required by law.

3. Payment Information

Payments made through our website may be processed by third-party payment service providers.

These providers handle payment information in accordance with their own privacy and security practices.

Trevora does not intend to store full payment card numbers or security codes on its own systems.

4. Sharing Your Information

We may share relevant personal information with trusted third parties when necessary to operate our business and provide services.

These parties may include:

Payment processors
Shipping and delivery providers
Website hosting and ecommerce service providers
Customer support service providers
Fraud prevention and security providers
Professional advisers and legal authorities where required

We share only information reasonably necessary for the relevant purpose.

We do not sell personal information in exchange for monetary consideration. Where applicable privacy laws define certain advertising or analytics disclosures as a sale or sharing of personal information, we will provide the rights and choices required by those laws.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve website functionality and the shopping experience.

These technologies may help us:

Remember shopping cart contents.
Maintain website preferences.
Understand website traffic and performance.
Improve website navigation.
Support security and fraud prevention.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

Where required by law, we will obtain consent before using non-essential cookies or tracking technologies.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including order processing, customer support, accounting, legal compliance, and dispute resolution.

When information is no longer required, we will take reasonable steps to delete or securely dispose of it, subject to applicable legal requirements.

7. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

8. Your Privacy Rights

Depending on your state or country of residence, you may have certain rights regarding your personal information, including:

Requesting access to personal information we hold about you.
Requesting correction of inaccurate information.
Requesting deletion of eligible personal information.
Requesting information about how your data is collected and used.
Opting out of certain forms of targeted advertising or data sharing where applicable.
Withdrawing consent where processing is based on consent.

To exercise applicable privacy rights, please contact us at info@trevora.us.

We may need to verify your identity before processing certain requests.

We will respond to eligible requests within the time required by applicable law.

9. Children's Privacy

Our website is intended for a general audience and is not designed for children under the age of 13.

We do not knowingly collect personal information directly from children under 13 without the legally required parental consent.

If you believe a child has provided personal information to us, please contact us so we can review and address the situation.

10. Third-Party Websites

Our website may contain links to third-party websites or services.

We do not control the privacy practices of these external websites. We encourage you to review their privacy policies before providing personal information.