Refund policy
30-Day Return Policy
At Trevora, we want you to feel confident when shopping with us.
We offer a 30-day return period. You may request a return within 30 days of receiving your order.
To qualify for a return, the item should be unused, in its original condition, and accompanied by its original packaging, accessories, and proof of purchase.
For furniture products, please take care when unpacking and inspecting your order to avoid unnecessary damage.
Return Eligibility
To be eligible for a return:
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The return request must be submitted within 30 days of delivery.
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The product must be unused and in its original condition.
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The product must include its original packaging and included accessories, where reasonably available.
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Proof of purchase or an order number must be provided.
Items that have been improperly used, intentionally damaged, or altered after delivery may not qualify for a return, subject to applicable consumer protection laws.
How to Request a Return
To start a return, please contact our customer support team:
Email: info@trevora.us
Please provide the following information:
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Your full name
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Your order number
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The product you wish to return
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The reason for your return
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Clear photographs, if the product is damaged or defective
Our team will review your request and provide return instructions, including the appropriate return address and shipping arrangements.
Please do not send products back before receiving return authorization and instructions from our customer support team.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.
We recommend providing photographs of the product, packaging, and any visible damage to help us evaluate the issue.
After reviewing your case, we will work with you to arrange an appropriate solution, which may include a replacement, refund, or another suitable resolution.
For verified damaged, defective, or incorrect items, Trevora will provide an appropriate return or resolution arrangement without charging you return shipping costs.
Return Shipping Costs
For returns requested due to personal preference or reasons unrelated to a product defect or fulfillment error, the customer is responsible for the applicable return shipping costs.
Because sofas and other furniture products can be large or heavy, return shipping arrangements may require special handling. Please contact us before arranging shipment.
For confirmed defective, damaged, or incorrectly supplied products, we will cover the reasonable return shipping costs or arrange an appropriate alternative solution.
Original shipping fees are generally non-refundable for preference-based returns, except where required by applicable law or where the return results from our error.
Refunds
Once your returned item has been received and inspected, we will notify you of the refund approval decision.
If approved, your refund will be issued to the original payment method.
Please allow approximately 5–10 business days for the refund to appear in your account after it has been processed. The actual posting time may vary depending on your payment provider or financial institution.
If you have not received your refund after this period, please contact us at info@trevora.us.
Exchanges
If you would like to exchange an item, please contact our customer support team.
Exchange requests are subject to product availability and approval. If an exchange is unavailable, we may offer another appropriate resolution.
Order Cancellations
If you wish to cancel an order, please contact us as soon as possible before it has been shipped.
If your order has already been shipped, cancellation may no longer be possible, and you may need to follow the return process after delivery.
Contact Us
For all return and refund inquiries, please contact:
Email: info@trevora.us
Phone: +1 813-390-7205
Trevora reserves the right to review return requests individually and apply this policy consistently with applicable consumer protection laws.